If your cellular keypad is breathing blue inside the keypad for cellular (green and orange for internet pads) but no sound is being made when the keys are pushed, try powering the keypad off for 3 minutes and then power it back up. This is not something that you should see happen unless you have had a power surge or drop in voltage to your keypad. If this happens more than once, please reach out to our support team so we can help you troubleshoot further.
For Cellular Pads:
DO NOT TOUCH PUNCH PAD RIGHT AFTER RESTART. BE SURE TO WAIT 3 ADDITIONAL MINUTES AFTER BLUE BREATHING LIGHT OCCURS TO GIVE THE PAD TIME TO UPDATE ANY FIRMWARE THAT MAY HAVE BEEN DONE DURING RESTART.
For Internet Pads:
DO NOT TOUCH PUNCH PAD RIGHT AFTER RESTART. BE SURE TO WAIT 3 ADDITIONAL MINUTES AFTER THE SOLID GREEN AND FLICKERING ORANGE LIGHT HAS RETURNED INSIDE THE KEYPAD. THIS IS TO GIVE THE PAD TIME TO UPDATE ANY FIRMWARE THAT MAY HAVE BEEN DONE DURING RESTART.
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