For Cellular Keypads: If you have a cellular keypad, simply pull the plug from the wall for 60 seconds and then re-power it up by plugging the plug back into the outlet. Do not touch the keys on the actual keypad for at least 3 minutes. After waiting three minutes, take a look inside the actual keypad by opening the front door of the keypad and look to confirm that you have a blue light that is breathing on and off. If you see any other color other than blue, please wait another 3 or 4 minutes and check again. If it never turns to blue, try unplugging the power once more for 60 seconds and and then plug back in. Wait 3 minutes and then look for blue light again. If you do not see blue light after two attempts, notify Spider support. ( See pic below)
Then go ahead and test the keys on the keypad to see if a good gate code works. Try more than one gate to see if it works as the first gate code entered may fail due to the keypad updating its firmware during the re-boot. You can also you or troubleshooting walk through which is super easy to use and will help point out your potential issue. Click here to go to Spiderdoor Self Check System and give it a try.
DO NOT TOUCH PUNCH PAD RIGHT AFTER RESTART. BE SURE TO WAIT 3 ADDITIONAL MINUTES AFTER BLUE BREATHING LIGHT OCCURS TO GIVE THE PAD TIME TO UPDATE ANY FIRMWARE THAT MAY HAVE BEEN DONE DURING RESTART.
For Internet Keypads: This could be caused by a number of reasons. Please re-power your keypad before you go any further. Simply turn the power off to the specific keypad only, (do not turn routers off. Just the POE switch going to the keypad) for two minutes and then re-power it back up and wait three minutes before touching the keypad at all. Then test it. Click here to go to Spiderdoor Self Check System. It will walk you step by step through your setup so you can identify the issue you may be facing. It is extremely simple to use. Again, make sure you see the solid green light and the yellowish orange light flickering. If you do not see this, your keypads are not connected to your internet and will not be updated with new tenant information. This picture below shows the green and orange light, which confirms if your pad is connected or not.
DO NOT TOUCH PUNCH PAD RIGHT AFTER RESTART. BE SURE TO WAIT 3 ADDITIONAL MINUTES AFTER BLUE BREATHING LIGHT OCCURS TO GIVE THE PAD TIME TO UPDATE ANY FIRMWARE THAT MAY HAVE BEEN DONE DURING RESTART.
Click here to view just how to restart an Internet Keypad
If you have a cellular keypad, simply pull the plug from the wall and then plug back in.
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