What to do when a customer forgets their password!

Sure! On the main login screen, their is a button that says "forgot." Tenant clicks that button and plugs in the email they used originally and a email will be sent to them to reset the password. Note, if a tenant mis spells their email address when they setup the account, they will never successfully be able to retrieve a reset email because the customers original email address is wrong. The customer can simply create a new account using the correct email.