What to do if tenant selected wrong storage location or clicked "Move Out" too Early?

Let's say your company has multiple storage locations. Your customers will occasionally overlook the fact that they selected the wrong location meaning they chose your California location when they should have selected your Colorado location. The tenant will try to add unit but will not have success because they have selected the wrong location. No need for the tenant to re-create an account, the tenant should simply select the correct location and then login with their original User Name and Password. Once tenant is logged in, there is a profile button in the top right hand corner. They need to click that and add their Unit to their account by typing in storage Unit Number and their Gate Code.If a tenant notifies a manager that they are moving out, this will completely remove that unit from the tenants app. This keeps the tenants app clean from vacated units if the tenant still has other units they still currently rent from you. The tenant can also add that unit back in if they desire. This video shows how to complete that.

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